Because our fulfillment system is automated to process and pack items (like trading card boxes and protective sleeves) as quickly as possible, we cannot manually modify an order once it is placed. If you need additional gear collector, the safest and fastest route is to place a new separate order on kaapai.com.

Currently, all our premium trading card display cabinets, heavy-duty briefcases, and figure showcases are engineered in standardized configurations optimized for PSA, BGS, and SGC graded slabs. However, we highly value community feedback! Please email your specific dimensions or layout suggestions to support@kaapai.com—our industrial design team frequently uses collector insights for upcoming product drops.

We fully understand that many high-end display boxes and protective sets for rare cards are intended as exquisite gifts for fellow collectors. Therefore, no pricing information or financial invoices will be included in the package.

Please do not worry—your complete order is safe! Because our product catalog spans from lightweight trading card protectors (sleeves, toploaders) to massive, oversized acrylic figure showcases, items are frequently dispatched from different specialized fulfillment centers. They may arrive in separate packages with unique tracking numbers. You can check your shipping email for split-tracking updates.

Standard orders for card sleeves, binders, and storage boxes are processed within 1–2 business days. Larger freight items, such as structural trading card display cabinets, may require an extra day for secure pallet strapping. Once shipped, a tracking link (FedEx, UPS, or DHL) will be automatically sent to your email so you can monitor its journey in real-time.

We double-armor all shipments, but high-end acrylic and glass can occasionally suffer from rough carrier handling. If your display gear arrives damaged, take clear photos of both the damaged item and the outer shipping box, and contact us at support@kaapai.com within 48 hours of delivery. We will ship a brand-new replacement immediately at zero extra cost to you.

Our premium trading card display briefcases and storage boxes are designed with precision-cut, high-density EVA foam tracks that universally accommodate all major grading grading standards, including PSA, BGS, CGC, and SGC slabs. They also securely hold standard magnetic one-touches and top-loaders without shifting during transport.

Yes, 100%. All Kaapai trading card protection supplies, including our inner sleeves, heavy-duty toploaders, and binder pages, are strictly manufactured from archival-safe, acid-free, and non-PVC materials. This ensures your high-value cards remain perfectly preserved without yellowing, chemical fading, or foil degradation over time.

If your order has not yet entered the packing and shipping process, you may contact customer service to request a cancellation. Once the package has been handed over to the carrier, cancellation is no longer possible; however, you may proceed with a return after receiving the item.

Certainly. Our goal is to ensure the satisfaction of every collector. If you are not satisfied with the product, you may submit a return request within 30 days of delivery (subject to the specific terms of our official website policy). Please ensure the returned product is in brand-new, unused condition, with all original accessories included and the outer packaging intact. Please note that certain custom-made items or clearance/final-sale products may be excluded; please refer to the "Return Policy" details on our official website.

We love partnering with local hobby shops, card arcade businesses, and regional distributors! If you wish to bulk-order Kaapai protection supplies or display cabinets for your brick-and-mortar storefront or online card break channel, please email your business license and inquiry details to support@kaapai.com to unlock our professional B2B wholesale pricing tier.

Yes, we offer corporate custom brand engraving and laser-marking services for bulk institutional buyers, card grading entities, and promotional event milestones. Custom orders are subject to Minimum Order Quantities (MOQ) depending on the material (acrylic vs. aluminum alloy). Please contact our B2B development team at support@kaapai.com with your vector design files.