Shipping Policy

Welcome to Kaapai! We are dedicated to providing collectors with premium trading card display cases, protective supplies, storage solutions, and figure display cabinets. We know how much your collection means to you, which is why we ensure every item—from a single card sleeve to a heavy-duty display cabinet—is packed securely and shipped efficiently.

Below you will find everything you need to know about our shipping rates, delivery times, and fulfillment processes.

1. Order Processing Time

  • Standard In-Stock Items: All orders for trading card protectors, storage boxes, and in-stock display accessories are processed within 1-2 business days (excluding weekends and holidays).
  • Large Display Cabinets & Pre-Orders: Due to extra protective packaging and handling requirements for our premium Trading Card Display Cabinets and Figures Showcases, processing may take 3-5 business days. Pre-order items will ship as specified on the product page.
  • Order Tracking: You will receive a shipment confirmation email with a tracking number as soon as your order leaves our warehouse. Please allow 24-48 hours for the tracking information to update.

2. Shipping Methods, Estimated Delivery Times & Rates

We partner with reliable global carriers (including FedEx, UPS, DHL, and USPS) to offer safe and trackable shipping services.

Domestic Shipping (United States)

We ship from our local fulfillment centers to ensure the fastest delivery.

Product Category Shipping Method Estimated Delivery Time Shipping Cost
Standard Supplies (Card sleeves, toploaders, storage binders) Standard Shipping 3 - 7 Business Days FREE on orders over $49 / Flat rate $4.99
Standard Supplies Expedited Shipping 2 - 3 Business Days Calculated at checkout
Heavy/Bulk Items (Display cases, trading card trading boxes) Ground Heavy 5 - 10 Business Days Calculated at checkout based on weight
Premium Cabinets (Large figures & card display cabinets) Freight / Special Handling 7 - 14 Business Days Calculated at checkout / Insured shipping


International Shipping

We proudly support global collectors! Shipping rates and duties vary by destination country and are automatically calculated at checkout.

  • Standard International: 10 - 20 Business Days
  • Express International: 4 - 7 Business Days

⚠️ Note on Import Duties & Taxes: For international orders, local customs duties, taxes (such as VAT), or brokerage fees may apply upon arrival. These charges are the responsibility of the recipient.

3. Specialized Packaging for Collector's Items

As fellow collectors, we have a strict zero-damage philosophy.

  • Protective Items: Shipped in sturdy, moisture-proof mailers or boxes to prevent bending.
  • Display Boxes & Cabinets: Packed using custom reinforced cartons, high-density shock-absorbing foam, and corner guards. Large showcases may be shipped via pallet/freight to guarantee they arrive scratch-free and intact.

4. Wrong Address & Delivery Issues

  • Address Corrections: Please double-check your shipping address at checkout. If you spot an error, contact us immediately at support@kaapai.com within 2 hours of placing your order. We cannot change the delivery address once the package has been shipped.
  • Lost, Stolen, or Damaged Packages: If your tracking status shows "Delivered" but you haven't received your package, or if your items arrived damaged during transit, please contact our support team within 5 business days of the delivery date. Please retain all packaging materials and take photos if items arrived damaged.

Contact Us

If you have any questions about our shipping policy or need assistance tracking your order, our customer support team is here to help!

  • Email: support@kaapai.com
  • Website: www.kaapai.com
  • Business Hours: Monday - Friday, 9:00 AM - 5:00 PM (PDT)

 

 

FAQs

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Can I ship my order to a P.O. Box or APO/FPO address?

Standard supplies (such as card sleeves, toploaders, and storage binders) can be shipped to P.O. Boxes via USPS. However, heavy or oversized items—including our trading card trading cases, figure showcases, and premium display cabinets—cannot be delivered to P.O. Boxes, APO/FPO, or military addresses due to size and carrier safety restrictions. Please provide a physical residential or business address at checkout for these items.

Can I cancel or modify my order after it has been placed?

Because we aim to fulfill orders as quickly as possible to get your gear to you, cancellations or modifications (such as changing the shipping address or adding items) can only be guaranteed if requested within 2 hours of order placement. Please double-check your details and contact us immediately at support@kaapai.com if changes are needed.

Why did only part of my order arrive? (Split Shipments)

To give your collection the best protection, we often ship items from different product categories separately. For example, if you order card sleeves along with a heavy trading card display cabinet, they may ship from different specialized fulfillment centers or require different packaging. You will receive separate tracking numbers for each package, and they may arrive a few days apart.

What should I do if my tracking status hasn't updated for days?

It is completely normal for a package to show no updates for 24–48 hours after the tracking number is generated while the carrier scans it into their system. For international orders, tracking may temporarily pause while the package clears customs or transfers to a local postal service. If your tracking has stalled for more than 7 business days (domestic) or 14 business days (international), please reach out to us so we can open an investigation with the carrier.

Do I have to pay import duties, VAT, or customs fees?

For international orders shipping from outside our domestic warehouse locations, prices do not include local import duties. These charges are determined by the customs authorities in your country or region and are the responsibility of the recipient. Kaapai cannot undervalue packages or mark them as "gifts" to circumvent customs regulations.

What are the delivery requirements for large Figure & Card Display Cabinets?

Our heavy-duty, premium collection showcases and display cabinets are shipped via freight or specialized heavy-ground carriers to prevent damage.

  • Delivery Appointment: The carrier will typically call you to schedule a delivery window. Please ensure your contact phone number is accurate at checkout.
  • Inspection Upon Arrival: Before signing the delivery receipt, carefully inspect the outer packaging for any signs of damage. If the box is severely damaged, note it clearly on the carrier's delivery slip before signing, or refuse the delivery and contact us immediately.