Shipping policy

Welcome to Kaapai! We are dedicated to providing collectors with premium trading card display cases, protective supplies, storage solutions, and figure display cabinets. We know how much your collection means to you, which is why we ensure every item—from a single card sleeve to a heavy-duty display cabinet—is packed securely and shipped efficiently.

Below you will find everything you need to know about our shipping rates, delivery times, and fulfillment processes.

A. Order Processing Time

  • Standard In-Stock Items: All orders for trading card protectors, storage boxes, and in-stock display accessories are processed within 1-2 business days (excluding weekends and holidays).
  • Large Display Cabinets & Pre-Orders: Due to extra protective packaging and handling requirements for our premium Trading Card Display Cabinets and Figures Showcases, processing may take 3-5 business days. Pre-order items will ship as specified on the product page.
  • Order Tracking: You will receive a shipment confirmation email with a tracking number as soon as your order leaves our warehouse. Please allow 24-48 hours for the tracking information to update.

B. Shipping Methods, Estimated Delivery Times & Rates

We partner with reliable global carriers (including FedEx, UPS, DHL, and USPS) to offer safe and trackable shipping services.

Domestic Shipping (United States)

We ship from our local fulfillment centers to ensure the fastest delivery.

Product Category Shipping Method Estimated Delivery Time Shipping Cost
Standard Supplies (Card sleeves, toploaders, storage binders) Standard Shipping 3 - 7 Business Days FREE on orders over $49 / $4.99 Flat Rate
Standard Supplies Expedited Shipping 2 - 3 Business Days Calculated at checkout
Heavy/Bulk Items (Display cases, trading card trading boxes) Ground Heavy 5 - 10 Business Days Calculated at checkout based on weight
Premium Cabinets (Large figures & card display cabinets) Freight / Special Handling 7 - 14 Business Days Calculated at checkout / Insured shipping


International Shipping

We proudly support global collectors! Shipping rates and duties vary by destination country and are automatically calculated at checkout.

  • Standard International: 10 - 20 Business Days
  • Express International: 4 - 7 Business Days

⚠️ Taxes & Customs Duties: All taxes and import duties are 100% included in our product prices. There are no hidden fees, extra tax surcharges, or unexpected customs duties charged at checkout or upon delivery. The price you see at checkout is the final price you pay.

C. Specialized Packaging for Collector's Items

As fellow collectors, we have a strict zero-damage philosophy.

  • Protective Items: Shipped in sturdy, moisture-proof mailers or boxes to prevent bending.
  • Display Boxes & Cabinets: Packed using custom reinforced cartons, high-density shock-absorbing foam, and corner guards. Large showcases may be shipped via pallet/freight to guarantee they arrive scratch-free and intact.

D. Wrong Address & Delivery Issues

  • Address Corrections: Please double-check your shipping address at checkout. If you spot an error, contact us immediately at support@kaapai.com within 2 hours of placing your order. We cannot change the delivery address once the package has been shipped.
  • Lost, Stolen, or Damaged Packages: If your tracking status shows "Delivered" but you haven't received your package, or if your items arrived damaged during transit, please contact our support team within 5 business days of the delivery date. Please retain all packaging materials and take photos if items arrived damaged.

Contact Us

If you have any questions about our shipping policy or need assistance tracking your order, our customer support team is here to help!

  • Email: support@kaapai.com
  • Website: www.kaapai.com
  • Business Hours: Monday - Friday, 9:00 AM - 5:00 PM (PDT)